Customer Care

Frequently Asked Questions

We accept all major credit / debit cards. Yes, international cards are accepted. At this time we do not accept PayPal.

When your order is shipped from our facility, we send an e-mail confirming the shipment. It includes the tracking number and link to track your package.

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us right away for fast assistance.

SATIÉTÉ sends out newsletters via e-mail every month. Our emails include exclusive offers, product announcements, events and helpful beauty advice. Add your e-mail to the sign up form. Rest assured we will never share your private data or contact information with third parties.

Yes! SATIÉTÉ E-gift cards are available in denominations from $20 to $250 and may be redeemed online or by telephone. The recipient will receive a personalized gift card via e-mail. Gift cards are not sent via postal mail.

If you are having difficulty placing an order online, or experiencing other problems with the website, call Customer Care or email us.

If you have forgotten your password, reset it on your My Account page. Be sure to enter the email address you used to set up your account.

Yes, absolutely! You can order a 2ml sample of our fragrance. When you buy a sample, you will receive an equal value credit towards your order of the full-size product. That way the sample is FREE!

We also frequently include complimentary product samples when we ship purchased items.